Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns once a delivery has been completed. If you are unsatisfied with the quality of your order or received incorrect items, please contact us within 24 hours of receipt for a replacement or store credit.

1

Inspect Your Order

Upon delivery, please immediately check your baked goods for any damage, incorrect items, or quality issues that occurred during transit.

2

Document the Issue

Take clear photographs of the product and the original packaging to help our team understand the concern and improve our shipping process.

3

Contact Support

Email our customer service team at [email protected] with your order number, the photos, and a brief description of the problem.

4

Resolution Process

Our team will review your request within one business day and issue a full refund to your original payment method or arrange for a fresh replacement to be sent.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing